Profile
Strategic Field Engineer with 5+ years of experience translating complex technical challenges into impactful business outcomes. Proven ability to mitigate multimillion-dollar risks and lead critical deployments for Fortune 500 clients by combining circuit-level diagnostics with clear, effective communication. A trusted, resourceful contributor known for delivering reliable solutions under pressure — across teams and up to the C-suite.
Key Achievements
- Played a pivotal role in a critical customer-retention effort, reporting directly to the CCO and CTO to help mitigate a potential $10M churn.
- Led the development of installation standards and training materials for the most ambitious customer rollout in the industry's history — deploying to 14,000+ vehicles in under 4 months for the company's largest client.
Experience
Motive Technologies Inc.
- Mitigated a $10M churn risk from a strategic customer by co-developing a custom hardware solution and delivering technical progress reports directly to the CTO and CCO.
- Spearheaded the development of installation standards, bespoke documentation and training videos, and in-person training for the industry's most ambitious rollout — 14,000+ vehicles in under 4 months for the company's largest client.
- Provided white-glove, on-site technical support to Fortune 500 clients including FedEx, Home Depot, and General Motors.
- Diagnosed complex in-field hardware failures via live, circuit-level analysis with multimeters, reporting diagnostic data directly to embedded engineering teams.
- Recognized by senior leadership as a key contributor to new product development for real-time testing and feedback on early-stage hardware and firmware.
Motive Technologies Inc.
ACV Auctions Inc.
- Reduced department costs by over $1.3M annually by developing and launching an automated equipment-return system with IT Operations.
- Collaborated with the C-Suite & Legal team to create a company-wide Equipment Policy and overhauled the help-desk website for efficiency.
- Provided comprehensive desktop support for 2,800+ users, performing hands-on repairs and system configurations.
- Served as a critical communication liaison during high-severity events, coordinating with engineering teams to facilitate rapid resolution.
- Spearheaded the Career Experience program to improve cross-functional training and employee development.
Apple Inc.
- Executed final sign-off tests for multiple major releases, ensuring the stability of public-facing SDKs across iOS, macOS, watchOS, and tvOS.
- Identified and filed critical pre-release bugs, interpreting symbolic diagnostic logs to ensure proper application functionality.
- Performed regression and livability testing for upcoming releases, and maintained a clean, up-to-date test environment.
Apple Inc.
Apple Inc.
Foster Township
Doritex Corp.
Target Inc.
Core Competencies
Hardware deployment & troubleshooting — field diagnosis and resolution, including circuit-level analysis and diagnostic tooling.
Technical proficiency — computer electronics, network infrastructure, and a range of operating systems.
Cross-functional collaboration — working effectively with engineering, product, and field-ops teams.
Documentation & training — clear technical docs, installation guides, and training materials for technical and non-technical audiences.
Communication — conveying complex technical information to diverse stakeholders, including C-suite executives.
Technical Skills
Hardware & Automotive — Vehicle telematics, 12V wire splicing, CAN bus analysis & diagnostics, circuit-level troubleshooting (multimeter), custom mounting solutions.
Networking & Infrastructure — OPNsense firewall/router, Ubiquiti managed switches & APs, VPN configuration, network security & hardening, DNS management (AdGuard & Unbound), ZFS.
Virtualization & DevOps — Docker, Kubernetes, TrueNAS Scale, containerization, CI/CD principles.
Software & Asset Management — Jamf, SentinelOne, Workspace ONE, Oomnitza automation, JIRA & Radar, ITSM.
Media Production & Design — DSLR & manual photography, Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Lightroom), Final Cut Pro, Capture One, 3D modeling & rendering (Cinema 4D, Octane).
Programming & Web — Python, Swift, Objective-C, HTML, JavaScript, website & domain management (Cloudflare, Google Analytics), computer vision & image processing.
Selected Projects
- Delivered 20+ multimedia projects (websites, ad campaigns, and more) for brands across multiple industries, increasing client engagement and brand visibility.
- Launched "The Sweet Home Way" campaign, giving each department a platform to speak on their interpretation of the theme.
- Collaborate with businesses, non-profits, and local governments — working directly with clients on deployment and maintenance of deliverables.
- Designed, developed, and actively maintain voncurr.com, plus custom assets such as 3D-rendered titles and graphics for each project.
- Designed a secure, high-availability home network on OPNsense and Ubiquiti hardware, achieving 99.9% uptime across services.
- Configured Unbound DNS and proactive threat filtering to optimize resolution, privacy, and security.
- Deployed containerized applications with Docker and Kubernetes on TrueNAS Scale, including network-wide ad-blocking.
- Engineered data redundancy and disaster recovery with ZFS mirrors and automated, encrypted off-site VPN transfers.
Education & Development
- Apple iOS Mobile Devices (ACIT) — Certified
- Mac Support — Trained
- Cisco Certified Network Associate (CCNA) — In Progress
- Regents Diploma with Advanced Designation — Sweet Home High School, 2019