Summary

Performance-driven professional with extensive experience developing multimedia productions, utilizing photo and video editing programs, and implementing editing technologies and the industry's best practices to maximize efficiency. Capable of reducing product bugs significantly and improving testing efficiency through test automation frameworks. Proficient in creating detailed project execution plans by reviewing schedules, preparing budgets, and efficiently managing priorities, timelines, and deliverables. Well-versed in analyzing brief specifications, undertaking relevant research, generating content ideas, and deploying marketing and media production strategies to ensure recurring business opportunities.

Core Skills & Competencies

• Possesses a strong sense of photography and videography, excellent storytelling/creative skills, and the ability to translate marketing ideas and design concepts across all organizational levels.

• Extensive experience in color grading photography and videography, display calibration, image profiles, color balancing, commercial video cameras & DSLRs, and Oomnitza Automation Workflows & Integrations.

• Exceptional leadership/communication skills in coordinating collaborative teams, thriving in highly technical, time-constrained, and multitasking environments to impact video quality significantly.

• Proven ability to engage in storytelling via photos and videos and deliver magical experiences by applying computer vision and image processing.

• Expertly contribute directly to cutting edge technologies, such as public-facing SDKs for all Apple development platforms, including iOS, macOS, watchOS, and tvOS.

• Demonstrate knowledge of camera attributes/video-specific intricacies and a strong dedication to driving features to elevate user experience.

Key Achievements

• Commended for excellence and landed the internship with Apple’s SWE organization amidst the depths of COVID-19.

• Developed and launched an automated equipment system to manage equipment returns while collaborating with the IT Operations Team, reducing department costs and improving equipment return efficiency.

Work Experience

Field Engineer | April 2024 - Present

Motive Technologies Inc.

Helpdesk Admin | November 2021 - April 2024

ACV Auctions Inc.

• Perform hands-on repairs at the desktop level, including approved software suites/internal apps, implementing file backups, and configuring systems and applications.

• Collaborate with other departments to create new standards and procedures and update existing processes and documentation to improve efficiency.

• Escalate issues to the appropriate team and maintain communication of status updates with users in the company during a SEV event.

• Piloted the Career Experience program to enhance inter-team collaboration and improve cross-functional training/employee development.

Owner/Creative Director | January 2019 - Present

Voncurr Co.

• Design websites, directory covers, posters, and multimedia presentations (video-based ad campaigns) for several brands in multiple industries.

• Collaborate with businesses, non-profit organizations, and local governments while working directly with clients to ensure proper maintenance and deployment of project deliverables.

• Utilize available equipment to create custom assets, including 3D-rendered titles and text graphics, for each organization's delivered project.

• Launched "The Sweet Home Way" campaign, presenting each department a platform to speak on their interpretation of "The Sweet Home Way."

Website Designer | June 2019 - December 2023

Foster Township, Il.

SDK QA Engineer | January 2021 - June 2021

Career Experience, Apple Inc.

• Performed regression testing based on previous test pass results and various livability tests for upcoming releases.

• Maintained a clean and up-to-date testing environment and was actively involved in discussions to improve testing quality and provide an efficient workflow.

• Modified client software through roots to test fixes while updating test suites to document framework changes or new test app behaviors.

• Executed final sign-off tests for multiple releases during the Spring 2021 cycle and interpreted symbolical diagnostic logs to ensure proper app functionality.

• Conducted baseline testing on prerelease software and filed bugs for issues encountered in prerelease software that were outside the job scope.

Technical Specialist | January 2020 - November 2021

Apple Inc.

• Developed and implemented a health & safety plan during the COVID-19 pandemic to support urgent visits and ensure users' safety.

• Drove process improvement and exceeded expectations in Business Introductions and AppleCare attachment metrics.

• Directed the Genius Bar in Upgrades to new devices in the Product Zone while recommending new policies or processes to benefit the organization and improve deficiencies.

• Oversaw an average of 20+ sessions a day, accounting for 25% of the team’s daily sessions.

• Resolved issues and followed through with appropriate documentation to ensure a uniformly high-quality outcome.

Specialist | September 2019 - January 2020

Apple Inc.

• Delivered best-in-class, captivating, branded customer service experience that built loyalty and enabled consistent sales and profit growth.

• Enhanced device sales and developed solutions tailored to customers' needs to effectively impact and optimize results.

• Strengthened brand loyalty for customers through vast product knowledge and built and expanded relationships with creative customers through the Business Team.

• Exhibited team leadership by encouraging the purchase of other products and maintaining awareness of all sales and promotions.

Website Designer | June 2019 - December 2023

Foster Township

Assistant Route Service Representative | August 2018 - October 2019

Doritex Corp.

Cashier and Electronics Sales | October 2017 - September 2019

Target Inc.

Sanitation Technician | April 2017 - October 2017

Kuechle and Irving DDS

Expertise

• Videography/Photography

• Custom 2D & 3D Asset Creation

• QA Testing

• Interdepartmental

Professional Development

Apple iOS Mobile Devices (ACIT) – Certified

Trained in Mac Support

Cisco Certified Network Associate (CCNA) – In Progress

Personal Homelab

• Designed and implemented a robust network infrastructure utilizing OPNsense Firewall/Router and Ubiquiti managed switches and access points to ensure reliable connectivity, efficient network management, and reporting.

• Configured OPNsense to proactively filter hostile IP addresses and known threats, enhancing network security.

• Implemented Unbound DNS within OPNsense to optimize DNS resolution and bolster user privacy measures.

• Utilized Docker and Kubernetes technologies within DevOps frameworks to deploy ad and threat-blocking applications in the TrueNAS Scale environment, enhancing system hardening and security measures.

• Employed TrueNAS as an on-site backup solution for local devices, deploying mirrored drives for data redundancy.

• Established VPN connections between on-site and off-site servers for secure data transfer and automated backups.

Technical Skills

• Final Cut Pro

• Adobe Creative Cloud (Photoshop, Lightroom, Premiere Pro, After Effects & Dreamweaver)

• Oomnitza Automation Workflows & Integrations

• Canon DSLR & Manual Photography

• 3D Modeling & Rendering (Cinema 4D & Octane)Asset Management Systems (Jamf, SentinelOne & Workspace One)

• Docker & kubernetes

• Bug Tracking Utilities (Radar & JIRA)

• Website & Domain Management (Cloudflare & Google Analytics)

• Programming Languages (Swift, Objective-C, Python, HTML & Javascript)